Refund Policy

Last Updated: December 6, 2025

1. General Refund Policy

SimplyRSVP operates on the following refund principles:

• Subscription Fees: All subscription payments are non-refundable
• Service Credits: Purchased credits cannot be refunded
• Partial Periods: No refunds for unused portions of service periods
• Change of Mind: We do not provide refunds for change of mind
• Promotional Offers: Special offers and discounts are non-refundable

2. Eligible Refund Cases

Refunds may be considered in these specific situations:

• Service Failure: If our platform is completely non-functional for more than 48 consecutive hours
• Duplicate Charges: If you were accidentally charged multiple times for the same service
• Unauthorized Purchase: If your account was used without your permission (must provide evidence)
• Material Misrepresentation: If our service fails to deliver core advertised functionality

3. Non-Refundable Items

The following are explicitly non-refundable:

• Any services already rendered
• Invitations already sent to guests
• RSVP tracking data collected
• Custom designs or templates created
• Setup or customization fees

4. Refund Request Process

To request a refund, follow these steps:

1. Contact our support team at refunds@simplyrsvp.me within 7 days of the charge
2. Include your transaction ID and detailed reason for the request
3. Provide any supporting evidence (screenshots, error messages, etc.)
4. Our team will review your request within 5 business days
5. If approved, refund will be processed to your original payment method

5. Refund Processing Time

Approved refunds will be processed within:

• Credit/Debit Cards: 5-10 business days (depending on your bank)
• Bank Transfers: 7-14 business days

You will receive email confirmation once processed.

6. Alternative Solutions

In some cases, we may offer alternatives to monetary refunds:

• Service Credits: Equivalent value added to your account
• Service Extension: Additional time added to your subscription
• Partial Refund: Percentage of amount paid returned

7. Dispute Resolution

If you disagree with our refund decision:

• You may request escalation by emailing disputes@simplyrsvp.me
• Provide additional evidence to support your case
• Senior management will review within 10 business days
• Their decision will be final

8. Contact Information

For refund-related inquiries:

Email: refunds@simplyrsvp.me
Phone: coming soon
Hours: 7 Days a week, 9AM-9PM [+3]